Contact Apni Shop
Questions, problems or feedback - email us and we will reply.
Email us
All communication currently runs through email. Use the address below and include enough detail for us to help quickly.
What to include
- Order issue: order reference, shop name, and a screenshot if possible
- App or sign-in problem: the error you see and the device or browser you use
- Seller verification: your shop name and account email
- Complaint: which shop or product, with the details
- Privacy request: ask us to delete your account or data
- Advertising or partnerships: a short description of what you need
Response time
We normally reply within 1 to 3 working days. Weekends and public holidays can add a little delay.
Reporting incorrect information
If a shop's details, prices or product photos look wrong, send us the link. We check every report and remove a listing if needed.
Please note
Apni Shop does not operate any shops itself. Product quality, pricing and delivery are the responsibility of the shop you ordered from. Where there is a problem, we help put you in touch with the shop so it can be resolved.
How we help
Apni Shop does not run any shop itself, but we make sure you and the shop can reach each other. Most problems happen because the order never reached the shop, or the product was out of stock. In those cases we speak to the shop and get you an answer.
- Order late ya cancel: email us with the order number and we will confirm with the shop.
- Wrong or incomplete item: delivery ke 48 ghante ke andar bata dein aur tasveer bhi bhej dein.
- Account or login problems: jo error aaye uska screenshot aur phone/browser ka naam bhejein.
- Shop details are wrong: send us the shop link and we will check and fix it.
- Seller verification: include the shop name and the account email.
How to write your email (for a better answer)
A good email includes these details, and the problem is often solved the first time:
- What the problem is - in one line
- Order ka number ya product ka link
- Kab hua - tareekh aur waqt
- Screenshot ya tasveer (agar mumkin ho)
- The email address or phone number you registered with
It is better to report one issue per email, so the answer stays clear.
Shikayat ka process
When a complaint arrives we do three things: first we contact the shop and ask for their side, then we tell you how the problem will be resolved, and if a shop keeps repeating the same mistake or ignores buyers we can take its page down.
Advertisement aur business
If you run a shop, brand or service and want it listed on Apni Shop, email us with the subject "Seller verification". For advertising or partnership requests, use the subject "Ads".
Important
Apni Shop is not responsible for the quality, pricing or delivery of a product. That responsibility belongs to the shop you ordered from. Even so, we help as much as we can - and if a shop is clearly deceiving buyers, its listing is removed.